Returns & Refunds
Return & Refund Policy – Apex Atlast
At Apex Atlast, we stand behind the quality of what we offer and want you to feel confident with every order. Please review our return and refund policy below.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
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The item must be unused and in its original condition
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The item must be in its original packaging
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Proof of purchase (order confirmation or receipt) is required
Items that do not meet these conditions may not be eligible for a return.
Non-Returnable Items
Certain items are not eligible for return, including:
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Final sale items
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Gift cards
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Personalized or custom items
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Hygiene-related products (if applicable)
Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Include:
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Your order number
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A clear photo of the issue
We will review your case and offer a replacement or full refund at no additional cost.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
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Refunds will be issued to your original payment method
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Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Shipping costs are non-refundable.
Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original item and place a new order.
Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account again
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Contact your credit card provider
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Contact your bank (processing times may vary)
If you still have not received your refund, please contact us.
Order Cancellations
Orders can only be canceled within 24 hours of purchase. After this window, your order may already be processed and shipped.
Contact Us
For any return or refund inquiries, contact our support team:
Email: support@apexatlast.com
Apex Atlast — Built for reliability. Backed by support.
